We stand behind every piece we make. If a manufacturing error is discovered, we will resolve it quickly. When you contact LXL you're speaking directly to Patrick & Leah - there is no time wasted speaking to an intern or customer service rep.
We select the highest quality materials to insure that each piece lasts as long as possible. Normal wear-and-tear will not be covered for a refund, however we have been known to "refurbish" pieces for customers who really put our products to the test.
Nothing lasts forever, but we personally believe in extending the life of the things we make when possible.